Wireless BroadBand - "Frequently Asked Questions"

Answers to the most popular questions

1) What type of Wireless equipment do I need to connect to the Wireless Broadband Service?
You will need to purchase a Tsunami MP.11RSU Wireless Modem.

2) Is the equipment configured and ready for use?
Your Tsunami MP.11RSU is pre-configured and ready to plug-n-play for immediate use.

3) Do I need to have specialised equipment at my home or office?
You do not need any other equipment other than the Tsunami MP.11RSU Wireless Modem and your PC.

4) Can I install the equipment myself?
Absolutely! Everything is provided with your Wireless Modem:
A) Power Supply
B) Ethernet Cable to connect to your network card on your PC
C) Internal and External Antenna.
D) Simple Instruction Sheets for your Wireless Modem and Antenna

5) Can Theseus install the equipment for me?
Sure! Just let us know when you are ordering your connection and we will arrange to have someone onsite to do your setup for you.

6) What is the difference between ADSL and Wireless Broadband Services?
With Wireless Broadband you don't have to pay all the extra charges and prices that ADSL requires.
Wireless Broadband is between 25% to 50% cheaper than ADSL services.

7) Is Wireless Broadband ALWAYS ON?
Wireless Broadband is ALWAYS ON

8) Can I mount my Wireless Antenna on top of my TV antenna?
You can mount your Wireless Antenna on your TV antenna if required.

9) I have a hands free phone at home. Will the Wireless Modem cause any problems?
No. Your Wireless Modem will not interfere with your telephone as it is approved by the ACA

10) Do I need to have any technical knowledge?
There is no need for you to have any technical knowledge as the Wireless Modem is pre-configured for immediate connection.

11) I have wireless equipment from another provider. Can I use my existing equipment?
The Wireless Broadband Service is a proprietary system that is not compatible with other equipment.

12) Is my Wireless Broadband fixed IP visible to the world?
The IP address assigned to your Wireless Modem is visible across the internet.

13) Is Wireless Broadband faster than ADSL?
Wireless Broadband is faster, because the speed is the same in both directions.

14) Do I have to pay a Setup fee?
The plans and pricing are similar to dial-up services, with no connection, or set-up fees.

15) Are there any additional charges to upgrade or down grade my Wireless Broadband Service?
You simple change your plan as you require. There are no charges to change your speed.

16) Is the Wireless Modem portable?
Your Wireless Modem is portable and can be used anywhere, provided you are within range of a Transmission Tower.

17) How do I go about connecting to the Wireless Broadband Service now?
Connecting your Wireless Broadband Service only takes 3 steps:
1) Select a plan that best suits your needs
2) Purchase your Wireless Modem and
3) Connect the Wireless Modem to your PC